Aktie Send

Reach your customers proactively on WhatsApp — without leaving the ticket.

Send approved WhatsApp template messages straight from the Zendesk ticket sidebar. The customer's reply is threaded back onto the same ticket, so the whole conversation stays in one place and your agents keep their context.

Features

With the Aktie Send App you can:

• Send approved WhatsApp templates from the ticket sidebar;

• Pick the channel and template, fill the template variables, and preview the message before sending;

• Thread the customer's reply back onto the originating ticket;

• Stay compliant with built-in safety locks (opt-out, ticket assignee, and one active conversation per number);

• Keep a full audit on the ticket (channel, template, billing category, destination, time, status and message id);

• Recover the current delivery status of the last message sent from the ticket;

View our privacy policy.

Want to test or use the App, contact us via email: comercial@aktienow.com