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TicketMind

An AI support engineer that helps diagnose complex issues for faster resolution

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連携対象

Support

開発者

Squid AI

About this app

Meet your AI Support Engineer for Zendesk.

TicketMind helps your support team diagnose and resolve complex customer issues faster by bringing agentic AI directly into your Zendesk workflow.

When the answer isn’t in the ticket alone, TicketMind investigates. It reasons across your knowledge base, past resolutions, SOPs, and connected systems, including databases, APIs, and SaaS applications, to uncover likely root cause and recommend the best response.

The result: give your entire support team the investigative power of your most experienced support engineer, without changing how they work.

For every incoming ticket, TicketMind brings the relevant context together and generates a diagnosis and ready-to-review response directly inside Zendesk. Your support team stays in control. Responses are reviewed and approved before they are sent to customers.

Why support teams use TicketMind

Reduce MTTR: Get to the right resolution faster so customers spend less time waiting.

Give your entire support team the investigative power of your most experienced support engineer: Make hard-earned knowledge and expertise available across your support team.

Resolve more tickets at Tier 1 and protect engineering time: Help your support team solve more complex issues and reduce unnecessary escalations.

Scale support without adding headcount: Increase your team’s ability to resolve complex tickets without increasing support costs at the same rate.

Learn from every resolution: Turn hard-won resolutions into knowledge that can help solve future issues.

Work where your support team already works:TicketMind runs directly inside Zendesk, with no new workflow for your team to learn.

Turn support data into insights: Use TicketMind IQ to ask questions about your support operation in plain language and uncover patterns and insights.

How it works

  1. Connect your support environment. Connect Zendesk, your knowledge base, and any relevant data systems.
  2. Configure TicketMind. Configure tone, response guidelines, escalation paths, and automation rules.
  3. Let TicketMind investigate. TicketMind reasons across your connected knowledge and systems to understand the issue and identify likely root cause.
  4. Review and resolve. Your support team gets a diagnosis and recommended response directly in Zendesk to review and edit before responding.

TicketMind works alongside Zendesk to help your support team solve the tickets that get stuck, faster.

Privacy Policy: https://getsquid.ai/legal/privacy
Terms of Service: https://getsquid.ai/legal/terms-of-service

アプリの詳細

インストール方法

You’ll need Zendesk Support administrator permissions to set up and deploy TicketMind.

Set up TicketMind

Follow the guided setup in TicketMind to:

  1. Connect Zendesk securely via OAuth.
  2. Connect your knowledge base and relevant systems so TicketMind has the context it needs to investigate and diagnose support issues.
  3. Configure and test your TicketMind AI Support Engineer before making it available to your support team.

Deploy TicketMind in Zendesk

When you’re ready to deploy TicketMind into production, let your support team know and use the one-click deploy option in TicketMind.

You can also deploy manually by following the in-app instructions to configure the required Zendesk webhook and trigger. TicketMind will provide the webhook URL and configuration details.

After deployment, create or update a test ticket and verify that TicketMind receives the event and adds its response as an internal note.

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Zendeskコミュニティで体験を共有しましょう

.zendesk.com