Super Search

Zendesk holds the records and workflows your team relies on, but finding the right one can mean knowing where to look. Super Search brings tickets, people, organizations and workflow definitions into one searchable workspace. Find a record, inspect what a rule does or share a result list with a teammate—all in a free app built for everyday use.

Why teams use Super Search

• Find tickets, users and organizations in one place instead of switching search screens.

• Narrow broad result lists with standard and custom-field filters.

• Find workflows by what they do: search trigger conditions, automation actions and macro text.

• Understand recorded ticket changes without changing the ticket itself.

• Give teammates a useful result list through CSV or Print / Save PDF.

• Keep everyday search available to your team, free forever.

Find the record behind the question

Track down a customer record or locate a workflow when you remember its wording but not its name. Inspect matching details before opening the source.

How it works

1. Choose what to search.

2. Filter and inspect matches.

3. Export a result list.

Data and fit

Searches run in your browser using your Zendesk permissions. Preferences stay locally; exports stay where you save them. Optional Contact Support sends your message and displayed account/agent details through a Zendesk ticket or email draft. Results are not attached automatically. SDK and optional brand images use HTTPS. Privacy.

Available data depends on role, plan and API support. Indexing can lag; partial coverage is labeled. API and browser limits apply.

Ready for more?

Turn searches into handover-ready Excel workbooks with Super Duper Search. The separate paid app adds grouped actions, linked IDs, saved searches and expanded admin and Help Center catalogs. Super Search stays free; the paid Marketplace link will appear after publication.

Grown by LaPlante Management

This app was designed and developed by LaPlante Management, a Zendesk Premier Implementation Partner and Partner of the Year.

LaPlante Management helps organizations design, implement, optimize, and extend Zendesk. Our work spans workflow design, administration strategy, dashboards and reporting, custom apps and integrations, and ongoing platform improvement.

We build our apps around practical needs we encounter in real Zendesk environments.

Need a custom Zendesk app, workflow, dashboard, or integration designed around your organization? Visit laplantemanagement.com to learn more.