Link and Clone Plus

Link tickets that belong together, and clone a ticket without the cleanup.

• Link to existing tickets. Find tickets by number or by words (an order number works) and link them from the sidebar.
• Link more than one. Tick several results and link them in one click. Every link shows on both tickets, and one click opens the other ticket.
• Clone, then edit, then create. A clone opens as a draft: change the subject and description, choose what to copy, and nothing is created until you press Create clone.
• No accidental emails. The clone's first comment is internal unless you choose public.

Links are kept in one ticket field that the app adds on install and hides from the ticket form. A closed ticket cannot be changed, so a link to a closed ticket shows on the open ticket only.

Data disclosure

Link and Clone Plus runs inside Zendesk, in the agent's browser, as the signed-in agent. ALGD LTD operates no server for it and does not receive, store or process any of your data.

• Accessed: the open ticket (subject, description, requester, assignee, group, tags, type, priority, form, custom fields, status); the number, subject, status and link field of tickets an agent searches for or links; the list of ticket fields; the signed-in agent's role.
• Used for: showing a ticket's links, finding tickets to link, and pre-filling a clone.
• Written: the app's own link field on the tickets being linked, and the new ticket when an agent creates a clone.
• Stored: only in your Zendesk account, in the ticket field the app adds. Nothing is sent to ALGD LTD or to any third party.

About ALGD

ALGD LTD makes small software that does one job each. We are based in Northern Ireland (company number NI744090). Questions and bugs: support@algd.store. A person reads it.