Holiday Manager

Holiday Manager takes the manual work out of keeping Zendesk business hours schedules up to date with public holidays. Pick a schedule, choose a country and region, review the list, and upload. Built for Zendesk admins who run SLAs across one or more countries.

Key features

• Public holidays for 100+ countries — national and regional holidays (states, provinces, cantons and more) from the open Nager.Date holiday service
• Several years at once — load and upload holidays for multiple years in one pass
• Review before you upload — edit names and dates, add your own custom or multi-day holidays, and exclude any you don't observe
• Safe updates — a preview shows exactly what will be added, updated or skipped, so holidays already on the schedule aren't duplicated. You can also choose to replace all holidays for the selected years
• Next-year reminder — download a calendar reminder (.ics) for Google Calendar, Outlook or Apple Calendar so you remember to load next year's holidays

Requirements — you must be a Zendesk administrator, and the account needs at least one business hours schedule.

Data and privacy

Data accessed: your business hours schedules and their holidays, and your Zendesk subdomain. These are used only to show your schedules, compare their existing holidays with the ones you choose, and link to Schedules in Admin Center.

Data changed: the app adds, updates or deletes holidays on a schedule only when you confirm an upload.

Data shared: to look up holidays, the app sends only the country code and years you select to the public Nager.Date API (date.nager.at). No Zendesk data, ticket data or personal data is sent to Nager.Date, Gravity CX or anyone else.

Data stored: your preferred date display format, saved in your browser. Nothing else is stored. The app uses no analytics, tracking or AI services.

Questions or feedback? Contact us at support@gravity.cx.