NEW
Zendesk Plugin for Claude
Triage and move support work forward in Claude with live Zendesk context, review-ready drafts and permission-aware actions.
連携対象
Support
開発者
ZendeskAbout this app
Move from support signal to controlled action
Bring live Zendesk workflows into Claude. Zendesk Plugin for Claude helps support teams prioritise work, investigate the full customer story and prepare the next step while keeping people and Zendesk permissions in control.
Ask Claude to review a queue, investigate a ticket or prepare a response. The plugin can gather current Zendesk context, surface the important details and prepare review-ready output—without giving Claude any additional Zendesk access.
Choose the connection that fits
This listing is for the out-of-the-box partner AI plugin: a fast, preconfigured connection with a tool set defined for the Claude experience. Organizations that need to configure broader external AI connections can use Zendesk Bridge to control which agents connect and which specific Zendesk tools each agent can use. Learn more about Zendesk Bridge.
Make every investigation more complete
Prioritise assigned tickets and review ticket queues
Investigate conversations, ticket history, users and related context
Draft customer replies and internal notes for approval
Make controlled ticket updates after review
Preview bulk maintenance before it is applied
Create support summaries and operational reports from live ticket data
Work with Help Center content and selected Talk, Chat and public API actions
Keep control visible
Available tools reflect the connected user's existing Zendesk permissions and the actions enabled for the account. The plugin does not grant additional Zendesk access. Preview and human review steps help teams verify important work before changes are made.
Open EAP
Zendesk Bridge is currently available through an Open EAP. Enrol from Zendesk Admin Center > AI > External AI before connecting Claude. Read the Open EAP announcement.
Data use
When a user invokes the plugin, relevant Zendesk content is sent to Anthropic to fulfil the request. Your use of Claude is governed by your agreement with Anthropic. Your use of Zendesk remains governed by your Zendesk agreement, account configuration and user permissions.
アプリの詳細
インストール方法
- Enrol in the Zendesk Bridge Open EAP from Zendesk Admin Center > AI > External AI.
- Open Zendesk Plugin for Claude in the Claude directory.
- Add the plugin and select Connect.
Sign in to Zendesk and approve the requested connection.
Ask Claude which Zendesk tools are available to you.
Available tools reflect the connected user's Zendesk permissions and the action catalog configured for the account. For manual MCP setup, use https://mcp.zendesk.com/integrations/mcp. Learn more about Zendesk Bridge.
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