Agent Chat

Agent Chat is an internal communication app that promotes seamless collaboration while empowering your team to deliver exceptional support to your customers.

Here are some of the features you can enjoy with our app:

• Quick install: No separate accounts to create or manage — your identity is tied to your Zendesk agent profile automatically.
• Group Creation: Assemble agent groups and invite others to group chats, encouraging effective communication and teamwork.
• File Attachment: Supplement your messages with file attachments for a more comprehensive exchange of information.
• GIFs: Break the monotony and bring in some fun — agents can send gifs to each other, making internal communications engaging.
• Ticket Referencing: Reference tickets in your messages for more contextual and informed discussions.
• Message Notifications: Stay updated with new message alerts within Zendesk — never miss out on important information.
• Reactions: React to messages with emoji to keep conversations expressive and quick to scan.
• Typing Indicators: See when teammates are typing for more natural back-and-forth.
• Per-Conversation Search: Quickly find what was said earlier without scrolling through history.
• Dark Mode: Match Zendesk's appearance — light during the day, easy on the eyes at night.

Why Agent Chat?

Monthly updates — We are dedicated to improving your experience. That's why we roll out monthly updates, enhancing features and addressing any issues reported by our valued users.

Data handling & disclosure — To operate the service, Agent Chat stores a limited set of data on its own secure backend: agent profile information (name, email address, Zendesk user ID, role, and profile photo) and the content agents create in the app (messages, file attachments, emoji reactions, and ticket references). This data is segregated by your Zendesk subdomain and protected with row-level security. File attachments are automatically deleted after 7 days. Agent Chat does not access, read, or store your end users' (customers') ticket data or personal information, and we never sell your data or share it with other third parties.

No setup hassles — Agent Chat is a ready-to-use solution with a quick 2-min installation & full Zendesk integration.

We welcome your feedback and suggestions to make improvements and fix any bugs. Contact our dedicated Agent Chat team and be part of shaping the future of seamless collaboration.

Agent Chat — Changelog (May 2026, v2.0.0)

Major rewrite focused on security, performance, and a refreshed Zendesk Garden-aligned interface. Highlights: modern OAuth for all platform API requests (meeting 2025 Marketplace requirements); stronger per-subdomain tenancy enforced at the database level; emoji reactions; typing indicators; per-conversation search; dark mode; inline image previews; optimistic sending; and keyboard shortcuts.

IMPORTANT: Existing conversations from v1.x are NOT carried over to v2.0.0. Take a screenshot of any history you want to keep before updating.