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Google Gemini

An integration that connects Google Gemini AI to Zendesk's action builder, enabling automated text analysis and AI-powered workflows within support tickets.

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このコネクタについて

This integration allows Zendesk admins to connect the action builder to Google Gemini, enabling AI capabilities in automated workflows. By incorporating Gemini as an external action, organizations can analyze sentiment, extract keywords, summarize content, and send custom prompts to process ticket information. The integration maintains "a seamless experience across multiple platforms" while improving collaboration through automation. All external actions are attributed to the connecting user.

Actions

次のアクションを利用できます

  • Analyze sentiment

  • Extract keywords

  • Summarize text

  • Send prompt

レシピ例

Ticket Categorization - Using Send prompt with template: "Analyze this ticket and categorize it into one of the following: Billing, Technical Issue, Feature Request, Bug Report, General Inquiry. Ticket: [description]"

スクリーンショット

コネクタの詳細

要件

Zendesk plan: All Suites (Team, Growth, Professional, Enterprise, or Enterprise Plus) OR Support (Team, Professional, or Enterprise)
API key for Google Gemini authentication

接続方法

In Admin Center, go to Apps and integrations > Actions > Action flows
Create or edit an action flow
Under External actions, click Google Gemini
Click Connect
Authenticate using an API key

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