Ticket Done

AI-Powered Support, Grounded in Your Docs

Abreeze Technology builds tools that help support teams move faster without sacrificing quality. Ticket Done brings AI assistance directly into your Zendesk ticket sidebar — so agents spend less time searching and more time solving.

What Ticket Done Does

Ticket Done reads each incoming ticket and instantly surfaces AI-generated responses sourced from your actual Zendesk Help Center articles. No generic AI. No hallucinations. Every suggestion is grounded in your documentation.

Available Agent Actions

Draft Response
Generate a customer-ready reply in seconds. Ticket Done reads the ticket, searches your knowledge base using semantic AI, and drafts a response your agent can review and send.

Get Help
Need internal guidance before responding? Get Help surfaces the right policies, procedures, or escalation paths — visible only to the agent, never the customer.

Summarize
Instantly summarize long ticket threads so agents catch up fast — no re-reading required.

Draft Article
Turn ticket resolutions into knowledge base content. When an agent solves something new, Ticket Done drafts a new Help Center article from the conversation.

Adapt Macros
Have standard macros in Zendesk? Ticket Done adapts them to the specific ticket context so agents send personalized responses without starting from scratch.

Custom Prompt
Need something specific? Agents can ask Ticket Done anything — it searches your knowledge base and returns an answer grounded in your documentation. Full flexibility for edge cases and one-off questions.

Always Up to Date

When your Help Center articles change, Ticket Done picks it up automatically. Responses are always grounded in your latest documentation — no manual maintenance required.

Your Agents Stay in Control

Ticket Done never sends anything automatically. Every AI-generated response is reviewed by a human agent before reaching the customer. No AI chatbots — customers always talk to your team.

Data & Privacy

To provide these features, Ticket Done accesses the following data:

• Ticket content (subject, description, comments) — used to understand the customer's issue and generate relevant responses.
• Help Center articles — synced and in our secure database to power response generation.
• Agent information (name, email) — used to personalize assistance and log response history for quality assurance.
• Macros — fetched at request time to enable macro adaptation.

AI generation uses the OpenAI and Anthropic APIs; data sent to these third parties is subject to their data processing agreement. For questions, email help@abreezetech.com.