NEW
Huddlewell
Calendly meetings in tickets: see them, send a one-time booking link, cancel or reschedule.
連携対象
Support
開発者
Great Work LLC
About this app
See your customer's Calendly meetings on the ticket, and send them a one-time booking link without leaving the reply. Huddlewell shows every meeting the requester booked with your team, upcoming and past, and lets agents cancel, reschedule or mark a no-show with each step logged on the ticket. Fewer "does Tuesday work?" emails, more Tuesdays that work.
Huddlewell is built by Great Work LLC. It is not made or endorsed by Zendesk or Calendly. Calendly is a trademark of Calendly LLC.
Every meeting with this customer, in the sidebar
- Upcoming and past meetings found by the requester's email addresses, across every host on your Calendly organization.
- Event type, host, status and location, with the Zoom, Google Meet, Teams or Webex join link once Calendly has it.
- Your time and theirs. Each meeting shows in your time zone and the customer's.
- What they told you when booking: the answers to your Calendly booking questions, one click away.
- What happened: completed, canceled (and by whom, with the reason), rescheduled, or marked as a no-show.
Booking links that book once
- Pick an event type, click once, and a single-use Calendly link lands in your reply with your team's wording around it. It books one meeting, then stops working, so a forwarded email can't fill your calendar.
- The right event type first. Suggest one per Zendesk group or brand, and limit the list to the types support should offer.
- Bookings point back to the ticket. Links carry the ticket number.
Change a meeting from the ticket
- Cancel with a reason. Calendly emails the customer and the host; the reason goes on the ticket.
- Reschedule link to the reply. The customer's own reschedule link, so they pick the new time and Calendly moves the meeting.
- No-show marks, and undo, once the meeting has started.
- Every action is logged as an internal note with a
huddlewell_*tag, for views and reports. - Nothing is sent twice. If Calendly's answer gets lost, Huddlewell checks before trying again.
What it doesn't do
- No booking on the customer's behalf. Agents send a link; the customer picks the time.
- One Calendly connection per Zendesk account. Sign in with Calendly, no tokens to copy. Agents don't need Calendly seats, and actions happen as the connected Calendly user.
Plans (billed monthly by Zendesk)
- Team: $90 per month for Zendesk accounts with up to 14 agents and admins.
- Scale: $7 per agent per month for 15 or more agents and admins.
Every feature is on both plans. 14-day trial; Zendesk asks for a card at install and billing starts when the trial ends unless you uninstall. No free plan. Your Calendly subscription is separate (Huddlewell works with every Calendly plan). If your team outgrows Team, meetings stay visible and actions pause until an admin switches the plan.
Your data
Huddlewell runs in your agents' browsers inside Zendesk and has no Great Work server. Your Calendly connection is held by Zendesk and added to each request on the way to api.calendly.com, the only outside address the app can reach; it never reaches agents' browsers. Huddlewell reads the requester's name and email addresses, the ticket's number, group and brand, and from Calendly the meetings booked with those addresses, their invitee details and your event types. It writes to Calendly only when an agent creates a link, cancels or marks a no-show, and to Zendesk only the internal note and tag for that action. It keeps no copy of your data, has no export, sends nothing to Great Work and uses no AI.
Made by Great Work, a small software company. Questions go to hello@greatwork.company and a person replies within one business day. (We're the ones with the duck.)
アプリの詳細
インストール方法
- You need a Calendly account (any plan). Huddlewell acts as the Calendly user who signs in during setup, so choose a Calendly owner or admin if agents should see every host's meetings; any other user connects only their own meetings. Agents don't need Calendly seats.
Install Huddlewell from the Zendesk Marketplace and choose the plan for your team size (Team up to 14 agents, Scale from 15). The 14-day trial starts now; Zendesk asks for a card and starts billing when the trial ends unless you uninstall.
- In the app settings, click the sign-in link under Calendly connection, sign in to Calendly and click Allow. Zendesk stores and renews the connection; agents never see it. Leave Connection type set to
oauth. - Choose Who may take actions (
agentfor everyone, the default, oradmin, custom role ids, orgroup:<id>, separated by commas) and switch off anything you don't want (booking and reschedule links, canceling, no-show marks). - Optional: list the event types support may offer in Event types to offer (words from their names, comma separated), and suggest one per group or brand in Suggested event type by group or brand, one per line, for example
group:360001234567 = Onboarding callordefault = Support call. Edit the reply text around links if you like;{link}is replaced by the link. - Open a ticket. The Huddlewell sidebar lists the requester's upcoming and past Calendly meetings; pick an event type and click Put single-use link in reply to offer a time.
If your Calendly account doesn't allow app sign-ins, set Connection type to token and paste a personal access token made by a Calendly owner or admin (Calendly > Integrations > API and webhooks) into Calendly personal access token. It's stored as a secure setting and only ever sent to api.calendly.com.
Huddlewell creates nothing in your account at install. It adds internal notes and huddlewell_* tags when agents act; they stay if you uninstall. Uninstalling removes the stored Calendly connection. To also revoke access on Calendly's side, remove Huddlewell under Calendly > Integrations (or revoke the personal access token there).
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プランと料金
Team
Free 14-day trial, then $90.00 per month
Up to 14 agents and admins. Every feature: the requester's Calendly meetings on the ticket, single-use booking and reschedule links in the reply, cancel with a reason, no-show marks, actions logged on the ticket, role limits. Email support, reply within 1 business day.
無料で試すScale
Free 14-day trial, then $7.00 per agent, per month
$7 per agent per month for Zendesk accounts with 15 or more agents and admins (smaller accounts choose Team). Every feature, as in Team. Email support, reply within 1 business day.
無料で試す