At Simplr, our mission is to rapidly expand your inbound customer service capacities with speed, empathy and precision. Simplr is a customer service outsourcing company offering top-notch, flexible and affordable contact center solutions for premium brands without the sneaky practices of the old school BPOs/offshore call centers. We support pre-sale, post-sale and sales support for email, chat, SMS and other inbound channels and are compatible with most help desk and billing/ shipping platforms.
Simplr offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer across all digital channels. Simplr's US-based Human Cloud Network integrates seamlessly with Zendesk and Zendesk Messaging, giving businesses instant access to high-quality, 24/7 customer service coverage. With Simplr’s NOW CX solution, large and enterprise brands are eradicating customer neglect, turning browsers into buyers, and turning customers into fans.
So, who is the NOW Customer? (Spoiler alert: They’re everywhere!) NOW Customers live online, shop at all hours, and expect exceptional experiences from every brand. For CX leaders, that means delivering empathetic engagement and rapid resolutions, 24/7, across every channel.
Simplr’s conversational commerce capabilities, which use AI to enable all Simplr Specialists to make personalized product recommendations based on a customer’s inquiry and/or their past purchase history, has resulted in a 28% conversion rate from conversation to purchase (an 8 point lift on conversion rates before conversational commerce was utilized) and enhanced the buying process for Mack Weldon customers.
Talk to Simplr to learn how they can help you seamlessly retain more customers while transforming your cost center into a revenue driver.