SideTicket

Get started free — no credit card required. SideTicket lets support agents instantly pull up any ticket in a sidebar panel, right next to the one they're already working on. No tab-switching. No lost context. No broken workflows.

Your agents are losing time every time they switch tabs.

Handling an escalation? Cross-referencing a duplicate? Checking a customer's ticket history? Every time an agent opens a new tab to look up another ticket, they break their context. They leave the conversation, hunt for the reference, then find their way back. Multiply that across a busy queue and you're looking at a real drag on handle time — for no good reason.

SideTicket eliminates that entirely.

With SideTicket installed, agents get a dedicated sidebar panel inside every Zendesk ticket. Search for any ticket by ID, subject, or comment content — and open it inline, right there in the sidebar. Full conversation thread. Internal notes. Status, assignee, and metadata. Everything visible at once, without ever leaving the ticket they're working on.

🚀 Start Free — No Credit Card Required

We want you to see the value before you commit to anything. Every new installation comes with free credits, applied automatically. No payment details required.

Install SideTicket today and your team can start working side-by-side immediately. When you're ready to remove limits and scale, upgrading takes seconds.

• Free credits applied automatically on install

• No credit card required to get started

• Upgrade anytime

Why Agents Love SideTicket

• Side-by-side ticket view — Open any ticket in the sidebar panel while staying on your current ticket. Full conversation thread visible at once.
• Powerful inline search — Find tickets by ID, subject, or comment content. Results appear instantly as you type.
• Full conversation context — Read complete threads including internal notes, without opening a new tab or leaving your current ticket.
• Ticket metadata at a glance — Status, assignee, priority, and key fields visible immediately — no need to navigate to the full ticket.
• Keyboard-first navigation — Arrow keys, Enter, and Escape keep everything fast without touching the mouse.
• Zero configuration — Works immediately after installation. No setup, no admin time, no training required.

✨ Ready to Boost Your Team's Efficiency?

Install SideTicket free today. No credit card required. Start with your complimentary credits, see exactly how much time your team saves, and upgrade when you're ready to remove limits.

🔐 Data Privacy & Security

SideTicket uses read-only access to Zendesk's official APIs. Ticket content and customer data are retrieved in real time and rendered client-side — never stored or shared with third parties.

For product reliability, we use PostHog and Sentry for analytics and error monitoring. These services receive limited technical metadata (user roles, organisation identifiers, usage events). Ticket contents and personally identifiable information are never transmitted.

• Read-only API access

• No ticket data stored

• No third-party data sharing

For more information about our privacy practices and Terms & Conditions, please visit: https://www.sharelyplatform.com/privacy-policy