WitWave by Witbor

This app requires an active Sunshine Conversations license. If you would like to learn more about purchasing one, please speak to your Zendesk representative.

WitWave by Witbor

WhatsApp voice notes, natively integrated into Zendesk Agent Workspace

WitWave closes the gap in messaging conversations: your agents can listen, visualize, and send WhatsApp voice notes directly from the ticket interface, without opening external apps and without losing context.

What can you do with WitWave?

✅ Visual audio history

Play back previous voice notes of the conversation with an interactive waveform, directly from the ticket.

✅ Native recording and sending

Record new voice notes from the ticket panel and send them to the customer in a single click.

✅ Real-time channel validation

WitWave detects whether the ticket is on the WhatsApp channel and alerts the agent before recording, preventing send errors.

✅ 24-hour window tracking

See in real time whether the WhatsApp conversation is still within the 24-hour window allowed by Meta.

✅ Automatic AI transcription

Turn audios into text with a single click. Save the transcription to the ticket and review it from the conversation history.

✅ Audio macros

Create and manage macros recorded in your own voice to answer frequently asked questions (FAQ) or give instructions via audio.

✅ Video playback

Open WhatsApp video attachments in an integrated player, no unnecessary downloads.

Clear plan and usage

Built-in plan status panel:

• Available, used, and remaining minutes in one place.

• Usage alerts (OK / Warning / Critical) to avoid surprises.

• Basic and Pro subscriptions, with an optional minute pack.

• Billing and invoice management via Stripe.

Ideal for

• Support teams that receive voice notes via WhatsApp.

• Companies that want to centralize support in Zendesk without jumping to external apps.

• Operations that need to transcribe audios for search and later analysis.

Privacy & data

WitWave processes WhatsApp audio solely to play, send, and transcribe it within your Zendesk account. We do not sell or share your data with third parties, and we apply access controls to prevent unauthorized access. See our Privacy Policy for details on how we handle your information.