Oomnitza delivers modern IT Asset Management (ITAM) for Zendesk customers by integrating real-time asset intelligence directly into support workflows. With Oomnitza, IT teams gain immediate visibility into employee devices, software, and infrastructure — enabling faster ticket resolution, improved compliance, and better service experiences. Real-time asset visibility reduces downtime, ensures audit readiness, and lowers operational costs — helping the business scale efficiently while reducing risk.

Oomnitza Essentials (SMB) for Zendesk

A same-day deployment, plug-and-play solution designed for small and midsize businesses (SMBs). Essentials enhances Zendesk with:

• Real-time asset visibility in tickets
  
• Out-of-the-box integrations with Okta, Jamf, Google Workspace, Intune, and more
  
• Asset updates and tracking directly in Zendesk
  
• Access to mobile app, onboarding, and customer success
  
• Seamless UI experience for faster issue resolution
  

Oomnitza Enterprise for Zendesk

Built for larger organizations and those requiring advanced lifecycle management. Enterprise includes everything in Essentials, plus:

• Streamlined workflow automation (onboarding, offboarding, compliance)
  
• API-based actions across 200+ systems
  
• Precision reporting and audit readiness
  
• Advanced dashboards and analytics
  
• Custom object support and full ITAM coverage across hardware, software, SaaS, data center, and cloud
  

Why Oomnitza?

• 98%+ asset data accuracy
  
• 1500+ pre-built integrations
  
• Future-proof your business from SMB to Enterprise
  
• Unified asset view across your IT ecosystem (both physical and digital)
  
• Low-code configuration to match your environment
  

Requirements

Requires a paid subscription to Oomnitza Essentials or Oomnitza Enterprise.

Transform your Zendesk employee service experience with trusted asset intelligence.

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Data & Privacy

The Oomnitza app for Zendesk accesses the requester's email address and ticket details solely to retrieve and display relevant IT asset information within the ticket sidebar. This data is used only to power the in-ticket asset view and is never stored, sold, or shared with any third parties. All data stays exclusively within your Zendesk and Oomnitza environments.

For full details, please review the Oomnitza Privacy Policy.