Made with love by Tripelhop

We’re a team of Belgian Zendesk enthusiasts that craft unique apps for Zendesk that will improve your agents’ experience. At Tripelhop we focus on making sure you’ve got the right tools at hand to get the most out of Zendesk.

Discover the app

Get better insights in all active Problems in your Zendesk instance with the powerful Problem Viewer.
Zendesk’s problem and incident ticket types allow you to link multiple related tickets together and handle them as one big issue. Any update you send to a problem is automatically reflected on all linked incident tickets, making it easy to manage widespread problems or related issues from within Agent Workspace.

However where Problems allow you to easily get an overview of related Incidents, there’s no place in Zendesk to get an insight in all active problems and their related incidents, which makes it tricky to see what’s actually going on.

Problem Viewer for Zendesk fixes this problem with a powerful new navbar app.

Expand the default Zendesk view

The default Problem/Incident view in Zendesk only gives insight in the related incidents but doesn’t give insight in the bigger picture.

See all problems in one view

Problem Viewer gives you an active overview of all active problems and shows relevant info like latest updates, current status and linked incidents.

Incident details

Each problem can be opened to see linked incidents, their status and latest updates.

Problem tickets make it easy to reach customers facing the same issue. Problem Viewer makes that even easier.

Get insight in all your problems.

Problem Viewer replaces the limited incident insight in Agent Workspace and gives you a full overview of all active problems.

• Show a list of all problems with status, update time

• Easily navigate to all related incidents

• Deeplink into the problem or incident tickets with a single click

Data disclosure

This app does not store or transfer your data to other platforms. It doesn't misuse the data or expose your Zendesk to unauthorized access. It runs entirely inside your Zendesk account and has no external servers.

• Data it reads: the problem tickets in your account and the incident tickets linked to them: their number, subject, status and dates.
• Data it stores: only the date format you choose, in this app's settings.
• Data it changes: nothing. Clicking a problem or incident opens that ticket.

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