どこにいても、カスタマーの力になれる
Just because an agent isn’t at their desk doesn’t mean you should leave your customers hanging. Whether they’re at an event or out in the field, or you just need to pull in more agents on a busy day, Zendesk makes it easy to forward calls to any phone. Now agents can provide great support wherever they are.
グループルーティング
Zendesk内の適切なグループに通話を転送し、カスタマーが常に適切なエージェントにアクセスできるようにします。
1レベル上のボイスメール
カスタマーが残したボイスメールからチケットを自動作成します。オプションで通話記録の作成も可能です。
必要なサポートをカスタマーに提供する
Zendesk includes IVR software, so you can make it easy for customer to connect with the right people and even self-serve
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