What is call center software?
Call center software (or contact center software) is designed to help customer reach businesses for customer service. Designed mostly for phone support, call center software increasingly allows for customers to communicate with call center customer service across multiple channels, including email, live chat, social media and even text message. Zendesk Talk is call center software embedded in the Zendesk Support ticketing system, allowing service teams to provide more personal, productive phone support within an omnichannel customer journey. If your team is considering contact center solutions or call center solutions, Talk helps growing service teams resolve issues faster, measure and improve phone support operations and deliver better customer experiences across channels.
Deliver personal phone support
Natively embedded into the Zendesk Support ticketing system, Talk helps customer service teams provide phone support within a multichannel context, for seamless support across email, chat, social media, SMS and voice.
Designed specifically for Support workflows, with time-saving tools like automatic ticket creation and customer profile screen-pops, Talk allows agents to focus on helping customers quickly, not on searching for information or navigating multiple systems. At its core, Talk is call tracking software that allows teams to focus on phone calls, not taking notes or manually logging conversations.
Build your cloud call center or cloud contact center today with Zendesk Talk. Embedded in the Zendesk Support ticketing system, Talk is call software that offers call tracking, flexible routing and IVR systems, and powerful analytics, all within a multichannel support context. The only phone support solution native to Zendesk, Talk offers seamless workflow and reporting integration, helping agents resolve issues faster and giving managers visibility into operations. Easy to setup and fully cloud-based, Talk allows teams to get up and running with full call center functionality in minutes, without engaging IT, hiring additional technicians, or managing new vendors.
Offering exceptional customer service is the primary goal of a call center; and a call center system is the structure keeping it all together. Learn more.