カスタマーポータルソフトウェア

Provide a dedicated hub for your customers to manage their support requests and their contributions to a knowledge base or community through our help desk portal.

カスタマー向け機能の強化

Zendesk's online customer requests portal helps customers keep track of activities that matter most. Customers can check the status of their support requests, review updates to their knowledge base and community contributions, and track content they’re following—all from a single location. And with a dedicated customer web portal, customers find exactly what they’re looking for.

あらゆる活動を1か所から

A well-designed help desk portal is a customer’s home for information on their support requests. Customers can search through previous interactions or tickets they’re CC’d on to find answers to questions that they’ve already asked, saving them time—and saving your team from repetitive queries.

customer portal software

Your customer portal, your brand

Branded support portals reassure customers they’re in the right place. The Zendesk user portal supports logos and custom themes so that it matches your brand. And you can deliver a seamless experience between your own website and your help center by using your own domain and configuring single sign-on.

help desk portal

Gather the relevant information

カスタマーは、Zendeskのカスタマーポータルから新規リクエストを作成できます。サポートエージェントは、新規リクエスト作成時にカスタマーに入力を求めるフィールドをあらかじめ指定しておくことで、リクエストの解決に必要な背景情報をカスタマーから収集できます。

customer service portal

組織内で
情報共有

サポートリクエストの公開範囲を広げることで、サポートメンバー間でリクエストの最新情報を共有できます。Zendeskのカスタマーポータルの「組織で共有」機能では、他のメンバーが担当するリクエストを互いに参照できます。カスタマーが複数いる場合も、カスタマー全員とサポートチームで同じ情報を共有できます。

help desk portal software for business and individuals