Zendesk Inc. 最高経営責任者および役員の紹介

お客様の期待に応えられる企業になるために必要なのは、カスタマー エクスペリエンスに情熱を傾ける多様なメンバーで構成された集団です。Zendeskを主導しているメンバーをご紹介します。

創業者

Mikkel Svane

CEO、創業者

Zendeskの会長とCEOを兼任するSvane氏は、Zendeskの創業者でもあります。Zendeskは、すぐれたカスタマーエクスペリエンスを提供するためのソフトウェアを構築するグローバルカンパニーです。同氏は2007年の会社創業以来、Zendeskのビジョンと文化を醸成し、成長をけん引してきました。Svane氏のリーダーシップのもと、同社は2014年にニューヨーク証券取引所に株式を上場しました。現在、世界中で169,000社以上の組織を、カスタマーサポート、顧客との関係構築、顧客理解の面で支援しています。Svane氏はデンマークのコペンハーゲン出身で、著作に『Startupland』があります。同氏は4人の子の父親でもあり、手作りカクテルを愛好しています。

@mikkelsvane
Morten Primdahl

Emeritus創業者

Morten Primdahl氏は、Zendesk創設者3人のうちの1人です。Primdahl氏とZendeskの旅は、コペンハーゲンにあるアパートのキッチンテーブルを囲み、3人で起業したところから始まりました。その後、米国に移住してサンフランシスコに新しい本社を設立し、160,000を超える顧客の心とビジネスを勝ち取り、ニューヨークで新規株式公開(IPO)を果たし、ついには世界中のオフィスでビジネスが成長していくのを見届けるところまでやって来ました。

同氏は初期の最高技術責任者として、技術デザイン、開発、大部分の製品の拡張に取り組んできました。Zendeskのグローバルエンジニアリング精神を確立する基礎となった企業文化や理念を発展させた人物としても認められています。

同氏は現在、コペンハーゲンに居住しています。

@primdahl
Alexander Aghassipour

Emeritus創業者

Alexander Aghassipour氏は、Zendesk創設者3人のうちの1人で、2007年8月以来ずっと最高製品責任者を務めています。Aghassipour氏は、無駄のない優雅な製品戦略とデザインを最優先課題とする企業の取組みをリードしています。Zendesk創立以前は、国際企業のコンサルタントとして、デザインやグローバル戦略、リクルーティングの分野で活躍していました。同氏はデンマーク最大のデジタルメディア企業であるAraneum A/Sの共同創立者でもあります。

同氏はデンマーク工学アカデミー(Ingeniør Akademi)で電子工学の学士号を、デンマーク工科大学で情報技術の修士号を取得しています。

@aghassipour

経営幹部チーム

Mikkel Svane

CEO、創業者

Zendeskの会長とCEOを兼任するSvane氏は、Zendeskの創業者でもあります。Zendeskは、すぐれたカスタマーエクスペリエンスを提供するためのソフトウェアを構築するグローバルカンパニーです。同氏は2007年の会社創業以来、Zendeskのビジョンと文化を醸成し、成長をけん引してきました。Svane氏のリーダーシップのもと、同社は2014年にニューヨーク証券取引所に株式を上場しました。現在、世界中で169,000社以上の組織を、カスタマーサポート、顧客との関係構築、顧客理解の面で支援しています。Svane氏はデンマークのコペンハーゲン出身で、著作に『Startupland』があります。同氏は4人の子の父親でもあり、手作りカクテルを愛好しています。

@mikkelsvane
Soren Abildgaard

エンジニアリング統括取締役副社長

Zendeskのエンジニアリング統括取締役副社長であるSoren Abildgaard氏は、2017年以来同社の事業に尽力してきました。エンジニアリング部門を率いながら、SaaS製品と開発者プラットフォームの構築を担当しています。

チームの能力を発揮させて、効果的に連動する製品を開発し、顧客関係の改善に役立てることに情熱を注いでいます。加えて、カスタマーエクスペリエンスを拡張するために必要となる柔軟なツールを開発者に提供するZendeskのプラットフォームソフトウェアも統括しています。

Zendeskに入社する前は、TubeMogulのエンジニアリング統括上級副社長を務め、後にAdobeに買収されることになった広告クラウドプラットフォームを管理していました。それ以前には、MicrosoftとAutodeskで上級エンジニアリング職を務めた経験があります。

Shanti Ariker

法務顧問・上級副社長(SVP)

Shanti Ariker氏は、2020年12月より法務顧問・SVPを務めています。高成長企業において国際的な活躍を続けて20年以上になります。

Zendeskに入社する前は、Twilio, Inc.の次席法務顧問・副社長を務めていました。その他にもSalesforce.orgで法務顧問・SVP職を、そしてSalesforce.com, Inc.やAutodesk, Inc.で上級管理職を務めた経歴を持ちます。Ariker氏は個人事務所でキャリアをスタートさせました。環境・社会・ガバナンスのプログラムに密接に取り組んできた同氏は、慈善団体に関する法律やその結成に関する専門知識を有し、さまざまな社会奉仕モデルをよく理解しています。同氏はマサチューセッツ大学で学士号を、バージニア大学で法務博士号を取得しています。現在はライターを志し、自身の回顧録の執筆に取り組んでいます。

@shanti100
Colleen Berube

オペレーション統括上級副社長・最高情報責任者

As Zendesk’s chief information officer, Colleen is reshaping Zendesk's benchmark for modern IT at scale and a customer-centric workforce. She is passionate about the role of both customer and employee experience in the digital age.

With more than 20 years of experience across multiple industries and an ever-changing technology landscape, Colleen is a digital- and business-model transformation leader. Her innovative strategies help companies put their customers at the center and create work environments focused on collaboration and open communication.

Previously, she was an executive in residence with PwC where she worked on a range of commercial and internal initiatives. Prior to this, Colleen was vice president of IT for Adobe Systems, and also held executive-level IT roles at Cisco Systems, Palm, and SAP.

In her spare time, Colleen is an avid rower. She takes what she learns about discipline and teamwork on the water to the business world. She holds a bachelor’s degree from State University of New York at Potsdam and an MBA from the University of North Florida.

@ColleenBerube
Marc Cabi

Deputy Chief Financial Officer and Senior Vice President of Finance and Strategy

As a finance leader at Zendesk, Marc brings more than 25 years of leadership experience in investment banking, finance, and strategy. Over the past seven years, Marc worked as part of the leadership team to grow Zendesk’s SaaS business.

Prior to Zendesk, he held senior leadership positions in investment banking and equity research at Credit Suisse, Deutsche Bank, Salomon Brothers, and Cowen and Company. As an Institutional investor-ranked analyst, Marc built a track record with investors and companies in industry thought leadership. Between his time on Wall Street and at Zendesk, Marc advised high-growth companies as a strategic consultant. Throughout his career, he has enjoyed working with and managing growth and scaling businesses as an advisor and manager.

Outside of the office, Marc enjoys connecting with family and spends time outdoors hiking, running, and paddling.

@marccabi
Alex Constantinople

チーフマーケティングオフィサー

Alex Constantinople joined Zendesk as CMO in May 2021, and is responsible for our global marketing efforts including brand, product, campaigns and integrated marketing, creative, communications, social impact and events. She focuses on unifying our messages across our customers, products and the company to keep building our marketing engine and driving continued growth. Alex will also focus on more clearly connecting our social impact work with our company mission, and guiding the development and evolution of our corporate strategy.

Prior to Zendesk she was the CEO of Outcast, an integrated marketing agency, where for a decade she partnered with some of the world’s most well-known companies to help them shape and grow their brands. She has also served in marketing and communications roles for GE, Condé Nast, NBC and CNN.

She lives in San Francisco with her husband and three children.

@constantalex
Norman Gennaro

President of Worldwide Sales

Norman Gennaro is president of sales at Zendesk, and has more than 25 years of business and technology experience leading and growing global teams of high-performance sales professionals. In his role, Norman is focused on accelerating Zendesk’s move into the enterprise market, scaling and expanding the global sales organization, and delivering on the company’s quarterly goals and long-term strategy.

Most recently, Norman built Amazon Web Services’ (AWS) mid-market segment for North America into a multi-billion-dollar business. Prior to AWS, Norm spent 16 years in enterprise sales with Oracle Corporation. He holds a bachelor’s degree in management information systems from the University of Notre Dame and an MBA in finance and computer-information systems from the University of Notre Dame de Namur.

John Geschke

主席補佐官

John Geschke is chief of staff at Zendesk and is responsible for aligning the company’s office of the CEO leadership group with the execution of the company’s strategy. Prior to serving as chief of staff, John was Zendesk’s chief legal officer. He has more than 25 years of legal experience in the technology industry.

Before joining Zendesk, John was general counsel of Norwest Venture Partners, a venture-capital firm, and practiced law as a partner at Cooley LLP. John holds a bachelor’s degree from Princeton University with a concentration in the School of Public and International Affairs, and a juris doctor from Stanford University.

Outside of Zendesk, John is working hard on his empty nesting lifestyle with his wife of over 23 years and appreciating his two kids and two very large dogs.

@jgeschke
Shelagh Glaser

最高財務責任者

2021年5月にZendeskの最高財務責任者に就任したShelagh Glaserは、財務戦略、会計、業績報告と業績予測、ディールデスク、IRを含むZendeskの財務部門全般をグローバルに統括しています。 統制のとれたポートフォリオ管理を通じて、財務的成果を達成するための戦略を推進すると共に、多様性、公平性、インクルージョンに関する取り組みにも注力しています。

Zendeskへの入社前は、Intelで25年以上にわたりキャリアを積んできました。 直近では、データプラットフォームグループの最高財務責任者兼最高執行責任者を務めていました。 ミシガン大学で経済学の学士号、カーネギーメロン大学でMBAをそれぞれ取得。

趣味はサイクリングと、夫と3人の娘と旅行やハイキングに出掛けることです。

@GlaserShelagh
InaMarie Johnson

Chief People and Diversity Officer

As Zendesk’s chief people and diversity officer, InaMarie Johnson leads the company's vision for delivering a great employee experience. Day-to-day, she is responsible for overseeing multiple functions, including talent acquisition, development, diversity equity and inclusion, and workplace experience functions.

Before joining Zendesk, InaMarie was senior vice president and chief human resources officer for Plantronics, Inc., an audio communications company. Prior to that, she was the chief human resources officer at UTi Worldwide Inc., a supply-chain management company, and held various senior leadership roles at Honeywell International Inc., an international technology and manufacturing company.

InaMarie holds a bachelor’s degree in social sciences, with an emphasis in human resource management, from the University of California, Berkeley, and a master’s degree in organizational development and management from John F. Kennedy University.

When she's not at the office, InaMarie enjoys spending her time gardening and is an avid yogi.

Adrian McDermott

Chief Technology Officer

Since 2010, Adrian has led Zendesk’s product management and engineering teams, constantly creating new paths for product innovation and development. As the company’s chief technology officer, he is currently responsible for defining its long-term strategic product direction that will shape the future of customer service. He also helps guide the company’s global customers on how to enhance their customer experience to create better relationships.

Previously, Adrian served as chief technical officer at Attributor, where he managed web-crawling and content-identification systems for text, video, and images. He was the first engineer hired by Plumtree Software, and remained with the company through its IPO and subsequent acquisition by BEA.

イギリスのヨークシャー出身で、現在はサンフランシスコに住んでいます。

@amcdermo
Toke Nygaard

チーフ・クリエイティブ・オフィサー(CCO)

With more than 20 years of experience designing digital experiences, Toke Nygaard oversees Zendesk’s brand and product UX/UI as the company’s chief creative officer. In this role, he is constantly developing and building the Zendesk brand with his global team of passionate creatives, keeping the product experience true to its origins of being simple and easy to use. Toke’s quietly humble ambition is to build the greatest and most unique cloud-software brand of all time.

Before joining Zendesk, Toke was a founding partner of one of the largest pioneering design communities, K10k. He was also the founder and creative director at Cuban Council, a digital-design company, where he helped design the original Facebook identity, and worked with a range of clients from Tyra Banks and Francis Coppola, to Apple and NASA. Previously, he worked for Danish web-design frontrunner Araneum and later helped start the Oven Digital offices in London. Toke attended Kolding School of Design and The Royal Danish Academy of Fine Arts, School of Design, focusing on new media and graphic design.

Outside of the office, Toke enjoys spending quality time with his family and is a table tennis aficionado.

@tokenygaard
Jeff Titterton

最高執行責任者

As Zendesk’s chief operating officer, Jeff brings the Product, Advocacy and scaled Go-to-Market customer teams closer together to fully understand how our customers experience Zendesk so that we can create the best possible CX solutions for them.

Prior to being named COO, Jeff spent four years as Zendesk’s CMO, where he helped Zendesk realize significant growth by focusing on what matters most to our customers and delivering a more seamless, simplified and frictionless customer experience. Before joining Zendesk, he spent nearly two decades in leadership roles at SaaS and other tech companies, where he focused on marketing, product marketing, conversion and retention optimization, analytics and business management at companies ranging from startups to enterprise companies.

Most recently, he ran engagement marketing and campaign marketing for Adobe’s multi-billion dollar ARR Creative Cloud business, and before that he served as CMO at 99designs. He has also spent many years in the Silicon Valley startup scene, where he honed his strength in data-driven marketing and growth best practice.

When he’s not digging through the numbers and mulling over strategy, you can find him spending time with his husband and two children, or doing long runs or bike rides throughout the Bay Area.

@JeffTitterton
Maarten Van Horenbeeck

最高情報セキュリティ責任者(CISO)

Maarten has served as Zendesk’s chief information security officer since 2018, leading the global security organization. He is also a board member and former Chairman of the Forum of Incident Response and Security Teams (FIRST), a nonprofit association of 400 security teams in more than 80 countries.

Maarten has more than 15 years of experience managing security organizations, which includes building the cybersecurity-threat intelligence team at Amazon, and working on the security teams at Google and Microsoft.

He holds a master’s degree in information security from Edith Cowan University and a master’s degree in international relations from Freie Universitat Berlin. When not working, Maarten enjoys backpacking, sailing, and collecting first-edition travel literature.

@maartenvhb
Shawna Wolverton

製品事業統括取締役副社長

As executive vice president of product at Zendesk, Shawna manages the organization’s global product teams to deliver thoughtfully designed, market-changing products. She follows a customer-first mindset and is energized by seeing what experiences are possible with Zendesk technology.

Shawna currently holds three patents, and her career has revolved around making hard concepts easy and intuitive for users. She previously spent 15 years at Salesforce as SVP of product management, where she was a pivotal part of multiple product strategy teams, including the Customer 360 platform.

普段はライブミュージックを聞いたり、空中ブランコに挑戦したりするのが好きだそうです。

@shawnawol

取締役会

Mikkel Svane

CEO、創業者

Archana Agrawal

Airtable社 最高マーケティング責任者

Carl Bass

Autodesk社 元代表取締役兼CEO

Mike Curtis

Airbnb社 エンジニアリング担当前バイスプレジデント

Mike Frandsen

Workday社 製品担当エグゼクティブディレクター

Brandon Gayle

Spurs Sports & Entertainment、収益、ブランド、コミュニケーション担当エグゼクティブバイスプレジデント

Steve Johnson

Netflix、デザイン部門バイスプレジデント

Hilarie Koplow-McAdams

New Enterprise Associates社 ベンチャーパートナー

Thomas Szkutak

Amazon社 前シニアバイスプレジデント兼CFO

Michelle Wilson

Amazon社 法務顧問兼総務部長 前SVP