Incident reporting software
The problem every support team faces
How can we take a number of customer complaints stemming from the same problem, collect and monitor them, and simultaneously resolve the issue?
With Zendesk Support incident reporting software, a ticket can be one of four types: a question, a problem, an incident, and a task. Each of these types allow you to track and resolve issues with the ticket. Problem and incident tickets are useful when a problem or interrupted service is reported by more than one person.
- Identify a service interruption or problem that's causing people to file tickets
- Create your own ticket to address the problem
- Change the other tickets to incident tickets and link them to your problem ticket
- Solve the problem ticket
Change how your management responds to problems or incidents by offering a solution that quickly reports back to customers or employees. Look into an incident management software system that users love as they experience good results.今すぐ攻めのサポートを
There’s a lot more where this came from. Keep investigating the world of incident reporting, global customer support, and agent efficiency.