Zendesk + AWS

On cloud nine

Creating better customer experiences requires having the right customer data at the right time. That’s why we are built on AWS and an Advanced Technology Partner — to provide you with the scale, security, and integrations with the public cloud so you can focus on what matters most: your customers.

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Enable proactive customer service with the newly enhanced integration between Amazon Connect and Zendesk Support. Leverage sophisticated machine learning services from AWS to improve agent efficiency, while making it easier and faster for your customers.

Amazon ConnectでのZendesk統合についてさらに詳しく

Zendesk Support instance - Live chat, Customer information, and custom events panel

Connect to your customers

With Zendesk Sunshine, our open and flexible CRM platform native to AWS, you can break down data silos to get a complete view of your customers. Your developers can use the open, standards-based tools they already know and love to create apps and workflows that boost customer satisfaction and agent productivity.

Zendesk Sunshineについてさらに詳しく

Make it easier to get customer data in and out

Use the new AWS AppFlow Zendesk connector to better serve your customers and understand your business. Easily aggregate data from Zendesk and other SaaS apps in services like AWS S3 or Redshift. Analyze your data using tools like Quicksight or Athena.

ZendeskのAWS AppFlowコネクタについてさらに詳しく

A flow chart starting with 1. Zendesk, 2. Zendesk Events Connector, 3. Amazon Eventbridge, 4a. Machine Learning, 4b. Event-based automations, 4c. Real-time analytics

Do more with your CX data

The Zendesk Events Connector for Amazon Eventbridge lets you automate cross-app workflows, gain improved customer insight, and perform advanced analysis with machine learning. With just a few clicks, you can easily stream Zendesk events through Amazon EventBridge into AWS services like Lambda or SNS.

イベントコネクタについてさらに詳しく