“There’s a wealth of information in these AI agent conversation logs. We’re using them not just for support, but also to improve our product and strategy, too.”

“Zendesk AI agents are a game changer. It has turned our agents from widget movers into problem solvers.”

“Zendesk’s AI Agents automatically detect intent and respond to frequent email questions. Now, our human agents have more time to tackle challenging problems for our customers.”

“I love that the AI really understands the tone and context of customer inquiries. It knows when to escalate a ticket to a live agent—that way, our agents can really focus on customers with more complex interactions.”

“There’s a wealth of information in these AI agent conversation logs. We’re using them not just for support, but also to improve our product and strategy, too.”