Request management software
Five star service begins with the customer
With our phones in our purses and pockets, and the internet on our phones, there’s no bad time to ask a question. Based on the complexity of the question, how convenient it is to find help, and the context—who the customer is, what they’re doing, and how urgently they need an answer—the right channel will often make itself apparent.
Request management software with Zendesk Support that provides more ways to make requests doesn't mean it causes more problems. Quite the contrary.
- TIP#1 — When your agents have the right tools, not only do they get to be the superheroes, they feel smarter, prouder, and happier. Silver-tongued is the new black.
- TIP#2 — With our phones in our purses and pockets, and the internet on our phones, there’s no bad time to ask a question. That’s why choosing the right channel mix is as crucial as providing great support through those channels.
- TIP #3 — Determine which channels are best for your customers, and to learn more about what you can do with each channel. Take the time to consider the types of questions you see most often, as well as looking at the age and location of your customers.
There’s a lot more where this came from. Keep exploring the world of online help documentation software, global ticketing, and customer service.