These packages are designed by our Professional Services team to help you identify improvement areas in your customer and agent experience while keeping your budget in mind.
Leverage a Zendesk expert who will help identify areas for improvement and establish a path forward to evolve your customer & agent experience. Whether your workflow needs to be streamlined or you’ve inherited an outdated configuration, Lite will get you on the right track. Includes:
● Designated Zendesk consultant
● Remote sessions focused on admin training, workflow design, and configuration coaching
● Go-forward Recommendations Document
● Post optimization check-in
Work side-by-side with a Zendesk expert who will deliver hands-on discovery, design, functional configuration, and follow-on technical guidance. Whether you need to gain efficiency with advanced functionality or enhance your platform use with technical guidance, Core will take you to the next level. Includes: