HR self service for stronger employee relationships
What is HR self service?
HR self service is a demand-driven, online system that HR (Human Resources) departments use to provide workplace information to employees. It is designed to give employees access to work-related resources at any time and at any place through a computer or mobile device.
Zendesk for HR Teams includes software that enables HR departments to offer self service for employees with questions about their job and workplace.
Different HR service
With self service, employees access the content whenever, wherever and at whatever pace suits them. Updated information is as close as their nearest browser, be it at their desk, in their home or on their smartphone.
Self service advantages
With a good self service system, even a small team of HR professionals can focus on the hottest topics and post enough content to meet their employees' needs.
The time is right
Most organizations store their workplace info in a knowledge base in their help desk, with internal access only.
Zendesk's Help Center is a self service portal for both the IT help desk and the HR help desk. As easily as internal users and external customers can find the answers to their questions, employees can find the work-related content they need.
Smart companies extend the employee support functions to help workers in the field, by reducing email clutter and responding immediately to health risks and safety hazards.
There’s plenty of information about customer portals and self-service options. Read these resources to learn more.