AI customer support

First rate support teams have knowledge about your customers issues and what best way to solve them. Zendesk Guide is a smart knowledge base that taps into that knowledge and puts it to work. With Guide, quickly build a customizable help center, customer portal, and online community so customers get better self-service and agents see faster and improved resolution efficiency. Since it’s the only knowledge base native to Zendesk, it integrates seamlessly with Zendesk Support.


Zendesk Support works with Guide to make your knowledge base smarter. When a customer uses self-service, Guide tracks that activity and sends it to Support. That in turn helps agents analyze customer activity and solve tickets faster. This info is fed back into Guide, which continuously improves and refines the info it offers to both agents and customers.


AI customer support with Zendesk allows you to:
  • Grow what you know - Capture agents’ collective knowledge and build it over time to respond to support requests more effectively
  • Be better with bots - Send customers relevant articles while they wait for an agent and resolve high frequency, low tough tickets
  • Get smarter as you go - Measure and score your content to see what you should write next and what needs work


Try a free trial of Zendesk Guide and improve your overall AI customer support to the level at which your customers deserve.