Hosted knowledge base

Benefits of a hosted knowledge base

How often do you find that something that's advertised as "free" is actually something quite different? That can certainly be said of open source knowledge base software. While there is no initial cost, companies using open source knowledge base software soon find themselves using plenty of their own resources to create and troubleshoot articles. That's not the case with Zendesk Guide.


As a part of the Zendesk family of products, Guide is a hosted knowledge base software solution. In addition to receiving dynamic support on the platform, Guide users can easily create and leverage company know-how that customers, agents, or even the public can access on their own. And while you don't have to build the code from the ground up, Guide still makes it possible to customize and brand your knowledge base so that it looks like it was built from scratch.


Guide boasts several features that customers require, including:
  • Access to customer success and technical support
  • Multilingual support
  • Customization services
  • Enterprise level security
  • Metrics and reporting
Furthermore, thanks to Guide's open API, integrating with other software applications is easily done.


Learn more about the advantages of a hosted knowledge base and see how easy it is to make your institutional knowledge easy to curate and search. Launch your free trial of Guide today.