Service Metrics and data Zendesk Insights: Advanced Analytics & Reporting Video Zendesk Insights: Advanced Analytics & Reporting Published April 25, 2013 Last updated May 13, 2020 Related stories Article What is customer satisfaction score? (+ how to measure CSAT) Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business. Customer retention Customer satisfaction Article A 3-pronged approach to creating (and scaling) legendary customer service experiences To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualized agent coaching. Article 11 customer retention metrics every support team should track Make sure customers stick around by regularly measuring customer retention metrics and leveraging key insights effectively. Customer retention Article Customer analytics 101: How to make the most of your data How well do you know your customers? Use customer analytics to gain a deeper understanding of your audience so you can make smarter business decisions and improve CX.