Master Subscription Agreement

We have updated Our Master Subscription Agreement. If You are a new Subscriber, then this Master Subscription Agreement will be effective as of December 2, 2019. If You are an existing Subscriber, We are providing You with prior notice of these changes which will be effective as of January 2, 2020. For a prior version of Our Master Subscription Agreement, please click here. If you are an existing Subscriber of Zendesk Sell or Smooch, please reach out to your account executive for a prior version of your agreement. For a PDF version of this Master Subscription Agreement, please click here. If You are acquiring a subscription to a Service operated by Zendesk from an unrelated third party authorized to sell such subscriptions under a separate agreement with Zendesk, the terms of this Master Subscription Agreement shall be null and void, and the terms and conditions that govern Your access to and use of the Service are found here.



Each Party represents and warrants to the other that (a) this Agreement has been duly executed and delivered and constitutes a valid and binding agreement enforceable against such Party in accordance with its terms; (b) no authorization or approval from any third party is required in connection with such Party’s execution, delivery or performance of the Agreement; and (c) the execution, delivery and performance of the Agreement does not and will not violate the terms or conditions of any other agreement to which it is a party or by which it is otherwise bound, or any applicable law or regulation.

The purpose of this Agreement is to establish the terms and conditions under which Subscriber may purchase Zendesk’s Services and Consulting Services as described in an Order Form or in a Statement of Work signed by You.




  1. 本サービスへのアクセス

  2. 本サービスの利用

  3. 契約期間、契約のキャンセルおよび解除

  4. 請求、プラン変更、支払い

  5. 秘密情報

  6. サービスデータの所有権とセキュリティ

  7. プライバシーに関する取り組み

  8. 一時的な中断

  9. Zendesk以外の第三者サービス

  10. 無料トライアル

  11. ベータサービス

  12. 知的財産権

  13. 表明、保証、免責

  14. 補償

  15. 賠償責任制限

  16. Notice of Data Practices

  17. 譲渡、完全合意、改正

  18. 可分性

  19. 輸出コンプライアンスおよび利用制限

  20. 当事者の関係

  21. 2番目の条件文で

  22. 準拠法

  23. 連邦政府の最終利用に関する条項

  24. Anti-Corruption

  25. 契約存続

  26. 定義


  1. Exhibit A: Service-Specific Terms

  2. Exhibit B: Region-Specific Terms

  3. Exhibit C: Consulting Services