Look under the hood and kick the tires of any successful business and you are sure to find one commonality – amazing customer relationships. These relationships don't just magically happen. All aspects must be managed – efficiently and effectively.
Zendesk's CRM software solution lets your support and sales agents identify leads and sales opportunities. Open up fresh information to support teams, letting them ask more relevant questions and give more prudent answers. A better-equipped support team will manage your customer relationships to the next level by improving workflow and the quality of your customer interactions.
With Zendesk Support, all your customer's company information is in one place. Everything you need lives in a single location – communication between you and your customers is relevant, personal, and efficient.
Benefits of a strong CRM (Customer Relationship Management) software include:
- Business Rules. The initial process is triggered by ticket changes or time-based conditions. Start with our built-in best practices and customize to fit any workflow, from simple to the most complex
- Macros. Create and share macros to quickly respond with a standard response and set of actions to common requests
- On schedule. Maximize your team’s efforts with scheduled business hours, time tracking, and SLAs precisely measured integration ensures you don’t miss a beat
Zendesk can manage your customer service relationships by tracking, prioritizing, and solving their needs. Don't take our word for it. Zendesk offers a free trial – take it for a spin.