Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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Contact management 101: A guide for sales and support teams

Leverage contact data to win over new customers and strengthen your relationships with existing ones.

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Guide to the Zendesk Marketplace Guide

Guide to the Zendesk Marketplace

When your agents can deliver a great experience, customers are more likely to do business with…

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business Article

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business

WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.

What is an HR help desk? A beginner’s guide. Article

What is an HR help desk? A beginner’s guide.

An HR help desk helps both your business and your customers—here's why.

Zendesk obtains HDS certification Article

Zendesk obtains HDS certification

Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.

Elevate your ecommerce business with Zendesk integrations Article

Elevate your ecommerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

Understanding enterprise chatbots: Why and how to use them for support Article

Understanding enterprise chatbots: Why and how to use them for support

Save time for your customers and agents with enterprise chatbots.

The benefits of being on Discord—how to provide great CX to communities Article

The benefits of being on Discord—how to provide great CX to communities

Last year, meeting up with friends looked a lot different. With everyone stuck at home during…

Achieve quick ROI on your CX: How small businesses innovate at scale Article

Achieve quick ROI on your CX: How small businesses innovate at scale

Small businesses can have big CX.