Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Latest stories

Deliver better ecommerce customer experiences with Zendesk and Shopify Article

Deliver better ecommerce customer experiences with Zendesk and Shopify

Give your agents instant access to customers' details and order information—all inside Zendesk.

5 types of web self service (and how to set them up) Article

5 types of web self service (and how to set them up)

Learn how to implement web self service to significantly improve your customer experience and satisfaction.

What is digital transformation? Definition, examples & importance Article

What is digital transformation? Definition, examples & importance

Your guide to customer-centric digital transformation.

Delivering personalized customer experiences with Zendesk and Amazon Connect Article

Delivering personalized customer experiences with Zendesk and Amazon Connect

In a digital-first world, contact centers need to move faster than ever.

How companies thrive after switching from Salesforce to Zendesk White Paper

How companies thrive after switching from Salesforce to Zendesk

Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.

Building stronger customer relationships with messaging Article

Building stronger customer relationships with messaging

We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.

How to pick customer segmentation software that will scale with your team Article

How to pick customer segmentation software that will scale with your team

Here's what to look for in a customer segmentation tool.

Choosing a customer service solution for your startup Article

Choosing a customer service solution for your startup

Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…