Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
How can companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential?
Last updated December 1, 2023
As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching this modern-day gold rush have responded with both optimism and caution. For every new business opportunity unveiled by AI comes very real concerns about a host of issues: data privacy and security, transparency about decision-making, and of course, job security.
In this latest episode of the Conversations with Zendesk podcast, host Nicole Saunders was joined by Jeremy Kingsley, global lead of strategic foresight at Economist Impact, who shed light on AI’s potential to revamp healthcare and education, financial services’ early adoption of the technology, and the ethical and regulatory challenges that business leaders and nations must confront.
As Kingsley argues that businesses that tackle possible inherent bias in their AI and communicate openly with their consumers will put themselves in a strong position to both build customer loyalty and stay on the right side of regulators.
Subscribe to Conversations with Zendesk
“Companies need to be transparent about their use of AI and disclose when AI is making decisions,” Kingsley said.
Meanwhile, as AI automates tasks once performed by humans, the onus is on companies to ensure the technology works for all, and that jobs evolve accordingly, Kingsley said.
Stay tuned for the next episode of Conversations with Zendesk (November 1), which will feature Zendesk’s Paulette Chafe, head of customer insights and thought leadership, who will talk about Zendesk’s research about IT leaders’ growing role in shaping customer and employee experiences.
Attention, early birds
Attend Zendesk Relate 2024 in Las Vegas for sessions on new product innovation, industry insights, and more to build an experience tailored to your business needs. Lowest price ticket sales end December 22.
Attention, early birds
Attend Zendesk Relate 2024 in Las Vegas for sessions on new product innovation, industry insights, and more to build an experience tailored to your business needs. Lowest price ticket sales end December 22.Register now