Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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How to use Facebook Messenger for customer service

Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.

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3 ways data silos impact your business (and how to knock them down) Article

3 ways data silos impact your business (and how to knock them down)

It’s impossible to provide great customer service without great customer data. You can’t give people the…

Zendesk obtains HDS certification Article

Zendesk obtains HDS certification

Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.

5 ways to cultivate loyal customers through social media Article

5 ways to cultivate loyal customers through social media

5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.

How chatbots can help agents improve customer support Article

How chatbots can help agents improve customer support

The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.

Get your monthly integration fix here Article

Get your monthly integration fix here

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.

Zendesk legal terms update 2021 Article

Zendesk legal terms update 2021

As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.

How to create a data-rich customer profile Article

How to create a data-rich customer profile

Learn how to leverage data to build a rich customer profile so you can provide more personalized experiences for your customers.

How to craft a customer service philosophy that resonates Article

How to craft a customer service philosophy that resonates

To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.