When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
It’s impossible to provide great customer service without great customer data. You can’t give people the…
Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.
5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.
The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.
As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.
Learn how to leverage data to build a rich customer profile so you can provide more personalized experiences for your customers.
To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.