When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.
Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort
The road to unhappy customers is paved with vague intentions. Okay, so that’s not precisely how…
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign…
This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.
Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.