When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.
Our 2021 Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.
Leverage data to create a comprehensive view of your customers and provide personalized experiences.
Start creating positive customer relations that will benefit your business’ bottom line.
An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.
Talk to customers like a friend on the apps they know and love.
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
With the right knowledge at their fingertips, agents can spend less time swiveling between tools and more time helping your customers.
Companies have made seismic shifts in how they do business in the past 18 months. Customer…
How Wool and the Gang made knitting cool in a digital-first world.
Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.
Here are the newest integrations from Zendesk to help your team provide great experiences.
Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.
An HR help desk helps both your business and your customers—here's why.
If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…
This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.
The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader
Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.