Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.
Whether you want to become a call center agent or start your own call center, here's everything you need to know before you get started.
Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Caring for customers means treating your audience the way they want to be treated.