Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
When shifting your CX strategy, your support representatives are an important resource. They know your product…
Designing, developing, and deploying great customer service training is far easier said than done. But with these four steps, trainers and managers can align agents and roll out training quickly at scale.
Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…
Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…
Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.
If you’re not using customer segmentation for support, you're missing out. Here's how to put segmentation to work for your support team.