Employee service
Closing the AI Trust Gap: Building confidence through responsible innovation
AI is transforming how companies support their customers, but delivering on its promise requires more than…
Article
5 min read
Why IT leaders are eyeing XLAs to enhance employee experience
For decades, Service Level Agreements (SLAs) have held IT teams accountable to measurable targets—respond within an…
Article
6 min read
The hidden costs and complexities of building AI for service
When it comes to AI agents, companies are once again grappling with the age-old question: should…
Article
5 min read
Unlocking new possibilities: Revolutionizing service with the Zendesk AI MCP client
Customer support interactions heavily depend on personalized, real-time information, like order statuses, account details, interaction history,…
Reports
3 min read
The New IT Playbook: Transforming IT Service with AI
IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…
Article
9 min read
8 ITSM best practices for modern service management
Every modern business relies on technology to keep operations moving. Even something as simple as a…
Article
What is employee service? A complete guide
Employee service definition Employee service refers to the internal support and resources a business provides its…
Article
2 min read
Zendesk AI + GPT-5: Setting the pace for the next generation of support
At Zendesk, our platform helps businesses deliver fast, accurate resolutions with less effort. And at the…
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