Vote 2020: Empower your employees to use their voices Article

Vote 2020: Empower your employees to use their voices

Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.

Improve customer experience

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

The new rules for customer service outsourcing in a changing world Article

The new rules for customer service outsourcing in a changing world

Here are four questions you should ask before getting started with an outsourcer.

Sell more

Which sales methodology should you choose to execute on your sales process? Article

Which sales methodology should you choose to execute on your sales process?

One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.

The 5 sales process steps that turn prospects into customers Article

The 5 sales process steps that turn prospects into customers

When you set off on a road trip, you have a vehicle and a road map.…

Updating “always be closing” for 2020: 10 sales stats you need to know now Article

Updating “always be closing” for 2020: 10 sales stats you need to know now

It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.

SaaS sales 101: a beginner’s guide to selling Article

SaaS sales 101: a beginner’s guide to selling

New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.

Guides, research, and more

How SMB CX Leaders Who Raise Their Game Are Driving Business Success Article

How SMB CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

How CX Leaders Who Raise Their Game Are Driving Business Success Article

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.

25 Ways Governments Innovated Their CX Strategy During COVID-19

25 Ways Governments Innovated Their CX Strategy During COVID-19

For some governments, crisis is an opportunity for improvement. While business as usual has proven to…

Latest stories Page 46

How Zendesk measures the customer experience Article

How Zendesk measures the customer experience

Delivering on the customer experience is more than measuring customer satisfaction

Momentum with Microsoft: announcing single sign on Article

Momentum with Microsoft: announcing single sign on

We recently launched the ability for users to sign up to Zendesk Support with their Microsoft…

6 Zendesk Apps to Help You Sell More Article

6 Zendesk Apps to Help You Sell More

Zendesk integrates with over 400 apps, but these six Zendesk apps including Zapier, PandaDoc, and Yesware,…

5 behaviors every leader should adopt to create better customer experiences Article

5 behaviors every leader should adopt to create better customer experiences

Good leadership paired with good company culture leads to happy employees

Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA Article

Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA

This Zendesk tip of the week is especially useful if you are trying to see how…

Taylor Stitch finds the perfect fit with a omnichannel support solution from Zendesk Article

Taylor Stitch finds the perfect fit with a omnichannel support solution from Zendesk

In February 2015, Taylor Stitch moved to Zendesk and now uses the Zendesk family of products—Zendesk…

Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams Article

Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams

It happens all the time in business. Something changes: a mobile gaming company ships a new…

Updates to our Terms of Service and Privacy Policy Article

Updates to our Terms of Service and Privacy Policy

At Zendesk, we’re committed to assisting our customers with building better relationships with their customers. We…

Treat yo’ self to these 15 new apps and integrations Article

Treat yo’ self to these 15 new apps and integrations

This Halloween there are no tricks—just treats. In October, we welcomed 14 new apps and integrations…

Caught on video: The Zendesk rebrand Article

Caught on video: The Zendesk rebrand

The new version of Zendesk has more colors, individual product identities, and a super sweet logomark.…

Introducing the new Zendesk: Built for better customer relationships Article

Introducing the new Zendesk: Built for better customer relationships

Zendesk has evolved from a customer service product to a family of products for improving customer…

How businesses can improve the customer experience with machine learning Article

How businesses can improve the customer experience with machine learning

Every interaction offers a business the chance to leave a customer feeling good, helping to build…

Why new college grads should try a customer support career Article

Why new college grads should try a customer support career

Customer support agents gain a wide range of skills that can lead to big opportunities

Who you gonna call? Your dedicated Advocacy Relationship Manager Article

Who you gonna call? Your dedicated Advocacy Relationship Manager

Meet Mark, an advocacy relationship manager for Zendesk based in Manila. We talked to Mark to…

The reviews are in: Best headsets for customer service Article

The reviews are in: Best headsets for customer service

Think about the tools you use at work every day—a mouse, a keyboard, maybe old fashioned…

Gartner: CRM applications will fail without customer empathy Article

Gartner: CRM applications will fail without customer empathy

Artificial intelligence and machine learning are game-changing technologies, but they won’t help your business leap forward…

Important update to the Zendesk DMARC policy Article

Important update to the Zendesk DMARC policy

As of September 14, 2016, we made a change to Zendesk’s DMARC policy from p=”none” to…

eToro’s human approach to social trading includes personal, localized support Article

eToro’s human approach to social trading includes personal, localized support

eToro’s mission is to revolutionize the way people access the financial markets and make their trading…

Please forward our letters: introducing our new Bengaluru office Article

Please forward our letters: introducing our new Bengaluru office

Find out more about the new India office

How Businesses use Machine Learning for Customer Experience Article

How Businesses use Machine Learning for Customer Experience

Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…