The Museum of Annoying Experiences Article

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

Service

A complete guide to personalization in 2021 Article

A complete guide to personalization in 2021

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

Millennials vs. Gen Z: How their customer service expectations compare Article

Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

How to handle the most common customer complaints Article

How to handle the most common customer complaints

How would you deal with a customer complaint? Play your cards right, and today's upset customers may become your most loyal customers tomorrow.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

75 motivational sales quotes to pump you up Article

75 motivational sales quotes to pump you up

Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.

Lead generation: What it is and how to master it Article

Lead generation: What it is and how to master it

Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.

Upselling and cross-selling: Understanding the concepts and building a strategy Article

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through…

7 secrets of sales leadership White Paper

7 secrets of sales leadership

Managing a sales team is never easy, but massive upheaval made the task harder than ever…

Culture

In the quest for a healthier planet, ecosystem restoration offers hope Article

In the quest for a healthier planet, ecosystem restoration offers hope

Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.

A guide to building a customer-centric organizational culture Article

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

How “The Great Compression” can lead to better retail CX Article

How “The Great Compression” can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise

Working remotely: Pros, cons, and secrets to success Article

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

Guides, research, and more

The digital tipping point: How SMBs can accelerate CX success in 2021 Guide

The digital tipping point: How SMBs can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021 Guide

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

Customer service gets conversational White Paper

Customer service gets conversational

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

Latest stories Page 68

Happy customers, happy bottom line Guide

Happy customers, happy bottom line

Agile customer service With the rise of technology, companies are adopting better and better system solutions…

First world problems aren’t just for the First World anymore Article

First world problems aren’t just for the First World anymore

First world problems are not just for the First World anymore. Rachel Henry shares five books…

What we expect in the expectation economy Article

What we expect in the expectation economy

We expect every brand we interact with to deliver a high-quality, seamless experience. Welcome to the…

How to make the most out of live chat Article

How to make the most out of live chat

Most customers prefer chat to email—why wait for a response via email when a question can…

When empathy backfires Article

When empathy backfires

Empathy is a great thing, but too much empathy or misdirected empathy is not. Bad empathy…

You take the good, you take the bad—you can overcome empathy exhaustion Article

You take the good, you take the bad—you can overcome empathy exhaustion

It is possible to be empathetic so often that you suffer from empathy exhaustion. It happens…

Sh*t support agents say Article

Sh*t support agents say

Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40…

Could an empathy meeting help you see with new eyes? Article

Could an empathy meeting help you see with new eyes?

An empathy meeting—a safe place to ask "why"—might be what your organization needs. Empathy meetings help…

Introducing our new ebook: Getting started with Zendesk Talk Article

Introducing our new ebook: Getting started with Zendesk Talk

To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook…

7 ways to make friends when you move for work Article

7 ways to make friends when you move for work

A new job can be exciting. A new job in a new city is really exciting.…

Zendesk Feature Close-Up Article

Zendesk Feature Close-Up

This quarter, our Customer Education team zoomed in on a foundational aspect of Zendesk Support: Groups.…

Article

Link-SF gets a much-needed update

In 2014, Zendesk officially launched Link-SF, a collaboration between Zendesk and a local non-profit, the St.…

Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM White Paper

Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM

Odds are you’ve heard of Facebook Messenger, WeChat, Kik, Line, or Snapchat. Maybe you’re even an…

Getting started with Zendesk Talk: strategies and best practices Guide

Getting started with Zendesk Talk: strategies and best practices

Getting started with Zendesk Talk will help you set up and make the most of Zendesk…

Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season Article

Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season

Pup-people with questions about BarkBox can now choose to privately and playfully interact with a dog…

How to to achieve customer happiness Article

How to to achieve customer happiness

Customer satisfaction is no longer enough to compete with top-performing businesses—you need customer happiness.

Community Tip: How to improve feedback loops with automated peer reviews Article

Community Tip: How to improve feedback loops with automated peer reviews

Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…

Announcing Text: adding SMS support to Zendesk Talk Article

Announcing Text: adding SMS support to Zendesk Talk

More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…

How to manage customer satisfaction in a crisis Article

How to manage customer satisfaction in a crisis

Keeping your cool can be challenging when a crisis occurs and you’re faced with a massive wave of support requests and frustrated customers. Ensuring customer satisfaction during these times starts with the resolve to be prepared and stay calm — and a having crisis management plan in place.

Returnship: the path forward for mothers in the workplace Article

Returnship: the path forward for mothers in the workplace

Mothers returning to the workplace after a long absence have a hard hill to climb. But…