If you’ve ever called a company with a question, only to be bounced to different departments and had to repeat your story a bunch of times, you know how frustrating that is. And you’re not alone: according to the Customer Experience Trends Report 2020, 68% of customers are annoyed when their call is transferred.
The fact is, 97% of businesses can’t act on their customer information. That’s what happens when your customer data isn’t stored in one system: it gets siloed. It can lead to bad customer experiences when your support agents can’t access the information they need when they need it. And that’s why we created Sunshine.
Sunshine is an open and flexible CRM platform that lets you seamlessly connect and understand all your customer data, wherever it lives. By integrating information under a single pane of glass, agents can see who your customers are and how they’re interacting with your brand. Sunshine can help your agents provide the 1:1 service your customers demand. And with real-time data at their fingertips, your agents can anticipate needs and resolve issues faster.
Learn more about how Sunshine can help you manage (and actually use!) all of your customer data:
- What makes up Sunshine?
- Common CX pain points Sunshine can help you solve
- Identifying your Sunshine goals
- Finding your Sunshine resources
- Tips for scoping the project with a developer