Top retail trend to watch: Omnichannel CX
Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.
Last updated May 19, 2023
As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. They expect the same personalization and excellent service no matter where (or when) they shop. Retailers can deliver great omnichannel CX and reap the rewards.