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Customer Interaction Software

Customer interaction software

優れたカスタマー
エクスペリエンスは評価される

Customer interaction software provides proactive communication on the channels people prefer. When you make the right connection at the right time it strengthens the customer experience and bond, as well as, builds trust. So, you can get to know your customers on a deeper level because if you don't —someone will.

Zendesk Connect helps you better understand your customers and their journeys to proactively support and engage them.

独自のアプローチ

Collect customer data from across the Zendesk family of products. Complete your view with a timeline of events and conversations. Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers. Keep your relationships going strong. A proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it.

カスタマー情報を細分化

より効率的かつ効果的にやり取りできるよう、顧客をセグメント化します。顧客の行動、対応、および属性に基づいて、カスタムオーディエンスを定義することで、顧客にとって本当に意味のある方法で顧客につながることができます。

キャンペーンの効果を正確に把握

Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.

見やすいカスタマー情報ビュー

Import customer data and combine it with customer interactions from all your Zendesk products—and beyond. An event-based timeline gives you a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.

Try Outbound by Zendesk Today

Outbound is now a member of the Zendesk family. We're working together to make customer interaction software better with proactive messaging.

Outboundの詳細

チームに最適なZendeskプランを選んでください。